Important Terms

Please take note of our terms and conditions below when using our services.

Introductory Session

Clients can only use their introductory session coupon code once.

Fees

All fees include administration fees. Prices are negotiable.

Payment Methods

Payment can be made via physical payment, online transfer, and PayPal.
Payment must be made 48 hours prior to your session.

Online Transfer Details:
The Inner Lynk Therapy and Wellness Centre
Public Bank: 3819626016

PayPal: https://www.paypal.me/Gtheinnerlynk

Payment Policy

Clients are required to make payment upon booking for their next session. Kindly make payment before your next session. Only upon making a payment, you will receive confirmation for your session and confirmation reminder for the session. We will forfeit your session booking, for failure to make payment 48 hours before your session.

By making prior payment and letting us know 48 hours in advance you give others who are in more urgent situations an opportunity to book the slot. Here at The Inner Lynk, we always appreciate your early payment prior to each session, as well as your timeliness for attendance.

Late Payment Policy

Late payments are only allowed for in-person sessions. 

You may make payment for your current session via QR code at the center or make a cash payment for the exact amount. However, you are required to make payment for your next session as well, thus you will be making double payment for the first time upon the implementation of this policy.

For a case where you are absent for your session, you are

  • Required to make full payment for the session you were absent via bank transfer or PayPal.
  • Only allowed to book for the next session after the payment for the previous session.
  • Only upon making a payment, you will receive confirmation for your session. We will forfeit your session booking, for failure to make payment 48 hours before your session.
  • Late payments at the center will not be entertained. 
Booking Confirmation

Booking confirmation of your session will be notify through WhatsApp once payment is made.

Emergency Contact Details

Before the first session, all clients must provide a phone number of a person that we can contact in the case of emergencies. This must be someone you trust and feel safe with. We will contact them only if your safety is at risk.

Rescheduling

Our therapists go to great lengths to block their time for each client.

You are only allowed to reschedule your session without payment if you inform us a week before, or latest, exactly 4 days before your session day/ time.

You are required to make payment for your session for us to proceed with rescheduling of the session 48 hours before your original session date/ time.

Payment for the sessions is non-refundable.

Absent/ No Show/ Late Attendance

Timeliness is important for each session. We provide a 15-minute grace period for attendance for both online sessions and in-person sessions, after which the client will be considered absent and we will be ending the session on time for those client would like to proceed with the session. Refunds will not be made in such cases.

Last Minute Cancellation

We do not accept requests for rescheduling before 24 hours of appointment time except for emergency situations. Payment for the sessions is non-refundable.

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