FAQ
Why is therapy important?
Therapy has been proven to treat a variety of mental illnesses. Not only that, therapy also helps people achieve mental wellness. After all, mental wellness is more than just the absence of mental illness. As humans, we go through multiple stressors and challenges in life, which compromises our health.
Therapy therefore restores us back to health, improves our relationships with others as well as improves our performance in daily life, whether it’s in the family, at school or at work.
What about mental wellness?
Mental wellness does not simply mean the state of our mental or cognitive functioning, but the state of our emotions as well, and the condition of our social relationships. Mental wellness is important so that we can thrive and lead healthy, happy, productive, and satisfied lives.
Why is physical health important?
Physical health can be defined as the normal functioning of the body at all levels, and is connected to our mental and emotional health as well. Physical health is important so that we can avoid diseases and function optimally in daily life.
The differences between:
Counsellors
Counsellors apply integrative therapy techniques in assisting people’s personal and emotional issues.
Psychiatrists
Psychiatrists get medical training that lets them prescribe medications and perform procedures.
Psychologists
Psychologists are equipped to diagnose and manage more serious issues, such as mental illnesses and disorders, and employ evidence-based strategies, over a longer period of time.
The Inner Lynk Team
Selection Process
Therapists at The Inner Lynk have undergone a strict selection process. They have at least a master’s degree from a recognized university. But we also go beyond their qualifications and look at their soft skills, personal qualities, and motivations.
All of our therapists have also been interviewed and assessed to have qualities which align with The Inner Lynk’s own values, such as being empathetic, non-judgmental as well as sensitive to diverse backgrounds and viewpoints. We also established our own standards which we make sure our therapists adhere to so that they can always provide the best quality service for our clients.
Our therapists help clients work through their specific issues and challenges by lending a non-judgmental and listening ear. They support clients in their journey to gain a deeper understanding of themselves and achieve their personal and professional goals.
At The Inner Lynk, clients can select between online counselling or in-person counselling sessions, depending on availability. We provide a range of professional therapists here.
Important Terms
Please take note of our terms and conditions below when using our services.
Introductory Session
Clients can only use their introductory session coupon code once.
Fees
Charges for the counseling sessions are gazetted by the Board of Counsellors Malaysia (Lembaga Kaunselor Malaysia, LKM). Clinical assessments and psychotherapy are to follow the Malaysian Society of Clinical Psychology fee structures. All fees include administration fees.
Payment Methods
Payment can be made via physical payment, online transfer, and PayPal.
Payment must be made 48 hours prior to your session.
Online Transfer Details:
The Inner Lynk Therapy and Wellness Centre
Public Bank: 3819626016
Payment Policy
Clients are required to make payment upon booking for their next session. Kindly make payment before your next session. Only upon making a payment, you will receive confirmation for your session and confirmation reminder for the session. We will forfeit your session booking, for failure to make payment 48 hours before your session.
By making prior payment and letting us know 48 hours in advance you give others who are in more urgent situations an opportunity to book the slot. Here at The Inner Lynk, we always appreciate your early payment prior to each session, as well as your timeliness for attendance.
Late Payment Policy
Late payments are only allowed for in-person sessions.
You may make payment for your current session via QR code at the center or make a cash payment for the exact amount. However, you are required to make payment for your next session as well, thus you will be making double payment for the first time upon the implementation of this policy.
For a case where you are absent for your session, you are
- Required to make full payment for the session you were absent via bank transfer or PayPal.
- Only allowed to book for the next session after the payment for the previous session.
- Only upon making a payment, you will receive confirmation for your session. We will forfeit your session booking, for failure to make payment 48 hours before your session.
- Late payments at the center will not be entertained.
Booking Confirmation
Booking confirmation of your session will be notify through WhatsApp once payment is made.
Emergency Contact Details
Before the first session, all clients must provide a phone number of a person that we can contact in the case of emergencies. This must be someone you trust and feel safe with. We will contact them only if your safety is at risk.
Rescheduling
Our therapists go to great lengths to block their time for each client.
You are only allowed to reschedule your session without payment if you inform us a week before, or latest, exactly 4 days before your session day/ time.
You are required to make payment for your session for us to proceed with rescheduling of the session 48 hours before your original session date/ time.
Payment for the sessions is non-refundable.
Absent/ No Show/ Late Attendance
Timeliness is important for each session. We provide a 15-minute grace period for attendance for both online sessions and in-person sessions, after which the client will be considered absent and we will be ending the session on time for those client would like to proceed with the session. Refunds will not be made in such cases.
Last Minute Cancellation
We do not accept requests for rescheduling before 24 hours of appointment time except for emergency situations. Payment for the sessions is non-refundable.